Shipping policy

Effective Date: September 2, 2026

This Shipping Policy explains how Puff Ghost, operated by BOOMIN LLC, processes and delivers orders placed through puffghost.com.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Destinations

Puff Ghost currently ships orders within the United States.

We do not currently guarantee shipping to every U.S. territory, possession, or military address. If you have questions about whether we can ship to a particular address, please contact us before placing your order.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you can generally expect to receive it within 3–5 business days, depending on the shipping method and destination.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing and delivery times may take longer than usual.

You will receive an order confirmation after your purchase and, when applicable, a shipping confirmation with tracking information once your order has been shipped.

3. Shipping Times

After your order has been processed, delivery times depend on the shipping method selected at checkout and the destination.

Any delivery timeframes provided are estimates only and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside of Puff Ghost's control.

Puff Ghost is not responsible for carrier delays after an order has been transferred to the shipping carrier.

4. Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on:

Order size and weight
Shipping destination
Shipping method
Current carrier rates
Promotional shipping offers

From time to time, Puff Ghost may offer free or discounted shipping promotions. Any applicable promotion will be subject to the terms presented at the time of purchase.

5. Tracking Information

When tracking is available for your shipment, we will provide tracking information by email or through your order information.

Please allow up to 48 hours after receiving tracking information for the carrier's tracking system to begin displaying updates.

Once an order has been shipped, tracking updates and delivery estimates are provided by the applicable shipping carrier.

6. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your shipping information before placing your order.

If you realize that you entered an incorrect address, contact us as soon as possible at info@puffghost.com. We will attempt to update the address if the order has not yet been processed or shipped.

Once an order has shipped, we may be unable to change the delivery address.

Puff Ghost is not responsible for packages delivered to an incorrect address provided by the customer.

7. Lost, Stolen, or Missing Packages

If the carrier's tracking information indicates that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, building management, or other individuals who may have accepted the package.

You may also contact the shipping carrier directly to request additional information about the delivery.

If you believe your package has been lost or stolen, please contact us at info@puffghost.com so that we can review the order and determine what assistance may be available.

Puff Ghost cannot guarantee replacement or refunds for packages confirmed by the carrier as delivered.

8. Damaged Packages

If your order arrives damaged, please take photographs of the shipping package and the affected products before disposing of any packaging.

Your order number
A description of the damage
Photographs of the damaged products
Photographs of the exterior packaging and shipping label

We will review the information provided and work with you to determine an appropriate resolution.

For additional information, please review our Return & Refund Policy.

9. Undeliverable or Refused Packages

If an order is returned to us because it was refused, the address was incorrect or incomplete, or the carrier determined that the package was undeliverable, we may contact you to arrange reshipment.

Additional shipping charges may apply for reshipment.

If you do not request reshipment, any applicable refund will be handled in accordance with our Return & Refund Policy and may be reduced by shipping or handling costs where applicable.

10. Delayed Shipments

While we work to process and ship orders promptly, delivery dates are estimates and may be affected by circumstances outside our control, including:

Severe weather
Natural disasters
Carrier disruptions
Transportation delays
Holidays
High shipping volumes
Incorrect or incomplete addresses
Other events beyond our reasonable control

Puff Ghost does not guarantee delivery by a specific date unless expressly stated otherwise at checkout.

11. Order Changes and Cancellations

Because orders may enter processing shortly after they are placed, we cannot guarantee that changes or cancellations can be made after an order is submitted.

If you need to change or cancel an order, contact us as soon as possible at info@puffghost.com and include your order number.

If the order has already shipped, it may no longer be possible to make changes or cancel the shipment.

12. International Shipping

At this time, Puff Ghost does not guarantee international shipping availability.

If international shipping becomes available, applicable destinations, shipping rates, delivery estimates, customs requirements, duties, taxes, and restrictions will be communicated at checkout or through an updated Shipping Policy.

13. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Puff Ghost
BOOMIN LLC
2810 N Church St, PMB 601726
Wilmington, DE 19802
United States

Phone: (302) 364-0016
Email: info@puffghost.com
Website: puffghost.com

We are happy to assist with questions regarding your order and shipment.