Shipping policy

Shipping Policy
At Puff Ghost, operated by BOOMIN LLC, we strive to provide clear, reliable, and transparent shipping services. This policy outlines our order processing times, shipping rates, and delivery expectations for all orders placed on puffghost.com.
1. Shipping Destinations & Carriers
  • Service Area: We ship exclusively to physical addresses within the United States. We do not offer international shipping at this time.
  • Carriers Used: Orders are delivered via UPS or USPS depending on the destination and optimal delivery speed.
2. Shipping Rates & Fees
  • Flat Rate Shipping: We charge a standard flat fee of $11.99 USD on all orders across the United States.
  • No Hidden Fees: There are no additional handling fees or surprise charges added at checkout.
3. Order Processing & Cut-Off Time
  • Order Cut-Off Time: 3:00 PM Pacific Standard Time (PST / GMT-08:00).
  • Processing Time (Handling): Orders placed before 3:00 PM PST are processed within 1 to 3 business days (Monday – Sunday). Orders placed after 3:00 PM PST will begin processing the following business day.
4. Delivery Times
  • Transit Time: Once handed over to UPS or USPS, shipments take 3 to 5 business days (Monday – Sunday) to arrive.
  • Total Estimated Delivery Time: Customers can expect total delivery within 4 to 8 business days from the time an order is placed.
5. Order Tracking
Once your package ships, you will receive an automated email containing your UPS or USPS tracking number. Please allow up to 24–48 hours for tracking details to update on the carrier’s portal.
6. Address Changes & Incorrect Addresses
  • Please verify your shipping address carefully before completing your purchase.
  • If you notice an error in your address, email us immediately at info@puffghost.com with your order number.
  • If your order has not entered fulfillment, we will update the address. Once an order has shipped, address modifications are no longer possible.
  • Customers are responsible for providing complete and accurate delivery addresses.
7. Damaged, Lost, or Missing Shipments
  • Damaged Items: If your order arrives damaged, please take clear photos of the packaging and product and contact us at info@puffghost.com within 30 days of delivery.
  • Missing Packages: If your tracking indicates "Delivered" but you have not received your package, please inspect your delivery area and check with household members or neighbors. If you still cannot locate it, contact our support team so we can assist you with carrier inquiries.
8. Contact Information
For any questions regarding shipping or order status, please contact us directly:
  • Store Name: Puff Ghost
  • Legal Entity Name: BOOMIN LLC
  • Employer Identification Number (EIN): 42-4029345
  • Website: puffghost.com
  • Phone / Text: (302) 364-0016
  • Email: info@puffghost.com
  • Physical Business Address: 5092 Guava Ave Num # 125, La Mesa, CA 91942, United States
  • Support Hours: Monday – Sunday, 9:00 AM – 5:00 PM PST
  • Response Time: We aim to respond to all inquiries within 24 hours.
  • Holiday Note: Our office and shipping department are closed on all major public holidays.