Privacy policy

This Privacy Policy describes how Puff Ghost (the "Site", "we", "us", or "our"), operated by BOOMIN LLC, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from puffghost.com (the "Site") or otherwise communicate with us.
By using our Site and services, you agree to the collection and use of your information as outlined in this policy.
1. Information We Collect
We collect personal information about you from various sources to provide, improve, and secure our e-commerce platform.
Information You Provide Directly to Us:
  • Contact Information: Full name, billing address, shipping address, email address, and phone number.
  • Account Information: Username, password, and security questions if you choose to create an account.
  • Order and Shopping Information: Items viewed, cart contents, and purchase history.
  • Customer Support Communications: Any information you choose to include when communicating with us via email, text message, phone, or forms on our website.
Information Collected Automatically (Cookies & Tracking Technologies):
  • Device Details: IP address, web browser type, time zone, device operating system, and unique device identifiers.
  • Usage Data: Pages or candy products you view on our website, links clicked, search terms used, and your interaction with the Site.
Information Collected Through Third-Party Tools:
  • Payment Processors: We use secure payment processors (such as Shopify Payments or major credit card networks). We do not store or collect your complete credit card or payment account details; that information is provided directly to our third-party payment processors.
2. How We Use Your Personal Information
We use the data we collect to operate our store efficiently and provide a premium experience:
  • Fulfilling Orders: Processing your payments, organizing shipments, and sending order confirmations, text alerts, or invoices.
  • Customer Care: Responding to your questions, handling return/refund requests, and troubleshooting order issues.
  • Fraud Prevention & Security: Screening transactions for risk or fraud and maintaining the technical integrity of our Site.
  • Marketing Communication: Sending updates, promotional materials, or exclusive discounts (if you have opted-in to receive them). You can opt out at any time.
3. How We Share Your Personal Information
We do not sell your personal data. We share your information with trusted service providers to help us run our business:
  • Shopify: We use Shopify to power our online storefront. You can read more about how Shopify uses your Personal Information here.
  • Fulfillment & Logistics: We share your shipping address and contact details with mail carriers and fulfillment partners to deliver your candy and snack orders.
  • Legal Compliance: We may disclose your information to comply with applicable laws, respond to legal subpoenas, or protect our rights and security.
4. Cookies and Analytical Tools
Our Site uses cookies and tracking tools to remember your settings, track your cart items, and evaluate website performance.
  • Managing Cookies: Most web browsers accept cookies automatically, but you can change your browser settings to block or delete them. Please note that disabling cookies may affect certain website functionalities, such as retaining items in your shopping cart.
5. Data Security & Retention
  • Security Measures: We use industry-standard encryption technologies (such as HTTPS/SSL) to protect your transaction details and personal information during data transfers.
  • Data Retention: When you place an order through the Site, we maintain your order records for our internal business logs unless you explicitly request us to delete this information.
6. Do Not Track (DNT)
Please note that because there is no universal regulatory agreement on how to interpret "Do Not Track" signals, our Site does not alter its data collection or usage practices when it detects a DNT signal from your web browser.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, tracking technologies, or legal requirements. Updated policies will be posted on this page with an adjusted revision date.
8. Customer Support & Business Information
For any questions regarding your personal data, privacy settings, or to request a deletion of your information, please contact our team:
  • Store Name: Puff Ghost
  • Legal Entity Name: BOOMIN LLC
  • Employer Identification Number (EIN): 42-4029345
  • Website: puffghost.com
  • Phone / Text: +1 (302) 364-0016
  • Email: info@puffghost.com
  • Physical Address: 5092 Guava Ave, # 125, La Mesa, CA 91942, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST