FAQ

Welcome to the Puff Ghost FAQ! Below are clear answers to common questions about our products, order processing, shipping, payments, and returns.

General Questions

What is Puff Ghost?

Puff Ghost is an online specialty store offering a wide selection of candy, snacks, gum, mints, and gourmet treats. We focus on providing transparent pricing, quick fulfillment, and clear customer support.

Who owns and operates Puff Ghost?

Puff Ghost is owned and operated by BOOMIN LLC 

Where is Puff Ghost located?

Our official business details are:

  • Store Name: Puff Ghost

  • Legal Business Name: BOOMIN LLC

  • Employer Identification Number (EIN): 42-4029345

  • Physical Address: 5092 Guava Ave Num # 125, La Mesa, CA 91942, United States

  • Customer Support Phone: +1(302) 364-0016

  • Customer Support Email: info@puffghost.com

  • Official Website: puffghost.com

Where do you ship?

We currently ship to all addresses within the United States.

Orders & Shipping

How long does order processing take?

Orders are processed and dispatched within 1 to 3 business days (Monday through Friday, excluding major public holidays).

How long will shipping take and how much does it cost?

  • Standard Shipping Cost: Flat rate of $11.99 USD across the United States.

  • Delivery Time: 3 to 5 business days after dispatch.

Can I track my order?

Yes. Once your order ships, you will receive an email confirmation containing your carrier tracking number (e.g., USPS or UPS). Please allow up to 24–48 hours for tracking details to update on the carrier website.

Can I cancel or modify my order?

If you need to update your address or cancel an order, please contact us immediately via phone/text at +1 (302) 364-0016 or email at info@puffghost.com. Orders can be canceled for a full refund prior to shipment.

Returns & Refunds

What is your return policy?

We offer a 30-day return window. You have 30 days from the date of delivery to request a return or exchange for any item in new, unopened, and unused condition in its original packaging. We accept returns for both defective and non-defective products.

Are there any return fees?

No. We charge $0 restocking fees and $0 return shipping fees. Upon approval, we provide a downloadable/printable prepaid return label at no cost to you.

How do I initiate a return?

To request a return or exchange:

  1. Contact us at +1(302) 364-0016 or info@puffghost.com within 30 days of delivery with your order number.

  2. We will issue a downloadable return shipping label via email.

  3. Print the label, package the unopened item securely, and send it back via mail.

How long do refunds take?

Once your return is received and inspected at our facility, approved refunds are credited back to your original payment method within 10 business days.

What if my package arrives damaged or incorrect?

If your order arrives damaged, defective, or contains the wrong item, please take photos of the package/product and contact us within 30 days of delivery. We will send a replacement or issue a full refund immediately at no extra cost.

Payments & Security

What payment options do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover) and authorized secure payment gateways displayed at checkout. All prices are in USD ($).

Is my payment information secure?

Yes. Our store uses 256-bit SSL encryption to ensure all payment data is processed securely. We do not store full credit card information on our servers.

Customer Support

How can I contact customer support?

  • Customer Support Phone:+1(302) 364-0016

  • Customer Support Email: info@puffghost.com

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

  • Response Time: We aim to respond to all inquiries within 24 hours.

  • Holiday Note: Our office and shipping department are closed on all major public holidays.

  • Physical Business Address: 5092 Guava Ave Num # 125, La Mesa, CA 91942, United States