FAQ

Frequently Asked Questions

Welcome to the Puff Ghost FAQ. Here you'll find answers to some of the most common questions about our products, orders, shipping, payments, and refunds.

General Questions

What is Puff Ghost?

Puff Ghost is an online store offering a selection of candy, snacks, gum, mints, and other treats. Our goal is to make it easy and convenient to discover and order your favorite snacks online.

Where is Puff Ghost located?

Puff Ghost is operated by BOOMIN LLC.

Our business mailing address is:

2810 N Church St, PMB 601726
Wilmington, DE 19802
United States

Where does Puff Ghost ship?

We currently ship orders within the United States. Shipping availability may vary depending on the destination and the products included in an order.

Orders

How do I place an order?

Simply browse our website, add the products you want to your cart, proceed to checkout, enter your shipping and payment information, and complete your purchase.

You will receive an order confirmation after your order has been successfully submitted.

Can I change or cancel my order?

We process orders as quickly as possible, so please contact us immediately if you need to make a change or cancel an order.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or has shipped.

How do I know if my order has shipped?

Once your order has been shipped, you may receive a shipping confirmation with tracking information when tracking is available.

Please allow some time for tracking information to appear in the carrier's system after the shipment is created.

What happens if I enter the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect shipping address.

If your order has not yet been processed, we will do our best to update it. Once an order has shipped, we may be unable to change the address.

Customers are responsible for providing accurate shipping information at checkout.

Shipping

How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment is successfully received.

Processing may take longer during holidays, promotions, or periods of unusually high order volume.

How long will shipping take?

Delivery times depend on the shipping method selected at checkout and the destination.

Shipping estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, and other circumstances outside our control.

How much does shipping cost?

Available shipping options and applicable shipping charges are displayed during checkout before you complete your purchase.

Shipping costs may vary based on the destination, order size, weight, and shipping method.

Can I track my order?

Yes. When tracking is available, tracking information will be provided after your order has shipped.

If tracking information does not immediately show movement, please allow up to 48 hours for the carrier's system to update.

What should I do if my package says delivered but I can't find it?

First, check around your delivery location and with household members, neighbors, building management, or anyone who may have accepted the package.

You can also contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us at info@puffghost.com and we'll review the situation.

What if my package arrives damaged?

Please take photographs of the damaged package and products and contact us within 7 days of delivery.

Include your order number, a description of the damage, and photographs of the affected products and packaging.

We'll review your claim and determine an appropriate resolution.

Returns & Refunds

Can I return my order?

Because many of our products are food and other consumable items, we generally do not accept returns of delivered consumable products.

If you receive a damaged, defective, incorrect, or materially different product, please contact us so we can review the issue.

What if I receive the wrong item?

If the error was on our part, we'll work with you to provide an appropriate resolution.

How do I request a refund?

If your request is approved, the refund will generally be issued to the original payment method.

How long do refunds take?

After we issue a refund, the time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Products

Do product images exactly match what I will receive?

Product images are provided for illustrative purposes. Packaging, colors, labels, and other visual details may occasionally differ from the images shown online.

Where can I find product ingredients and information?

Product information is provided on the applicable product listing when available.

If you have an allergy, dietary restriction, or other concern, carefully review the product packaging and labeling before consuming the product.

If you have questions about a specific product, contact us before purchasing.

What if a product is out of stock?

Product availability can change without notice. If an item is unavailable, it may become available again in the future.

We recommend checking back periodically for restocks and new products.

Payments & Security

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may change from time to time depending on the payment services available through our store.

Is my payment information secure?

Payment information is processed through the payment services available at checkout. We do not intentionally store complete payment-card information on our own systems.

For additional information about how personal information is handled, please review our Privacy Policy.

Customer Support

How can I contact Puff Ghost?

You can reach our customer support team using the information below:

Email: info@puffghost.com
Phone: (302) 364-0016

Puff Ghost / BOOMIN LLC
2810 N Church St, PMB 601726
Wilmington, DE 19802
United States

What information should I include when contacting customer support?

For order-related questions, please include your order number, the email address used for your purchase, and a clear description of the issue.

For damaged or incorrect orders, photographs may also be helpful.

What if my question isn't answered here?

No problem. Contact us at info@puffghost.com, and we'll do our best to help.

Puff Ghost
Operated by BOOMIN LLC
2810 N Church St, PMB 601726
Wilmington, DE 19802, United States
Phone: (302) 364-0016
Email: info@puffghost.com

FAQ