Refund policy
Effective Date: September 2, 2026
At Puff Ghost, we want you to be completely satisfied with your purchase. Because our products include food, candy, snacks, gum, and other consumable items, we have specific guidelines regarding returns, refunds, damaged products, and incorrect orders.
This Return & Refund Policy applies to purchases made through puffghost.com and is operated by BOOMIN LLC.
1. Returns
Due to the nature of our products, we generally do not accept returns of food, candy, snacks, gum, mints, or other consumable products once they have been delivered.
For health, safety, and quality-control reasons, opened or returned consumable products cannot be resold.
If you received an item that is damaged, defective, incorrect, or otherwise materially different from what you ordered, please contact us so that we can review the issue and determine an appropriate resolution.
2. Damaged or Defective Products
If your order arrives damaged, defective, or in a condition that makes the product unsuitable for consumption, please contact us within 30 days of delivery.
To help us resolve your claim, please provide:
- Your order number
- A description of the problem
- Clear photographs of the damaged product
- Photographs of the packaging and shipping box, if applicable
After reviewing your claim, we may offer one of the following remedies, depending on the circumstances:
- A replacement of the affected product
- A refund for the affected product
- A store credit
- Another reasonable resolution at our discretion
Please do not dispose of damaged products or packaging until we have had an opportunity to review your claim, as we may request additional information or photographs.
3. Incorrect or Missing Items
If you receive an item that you did not order, or an item is missing from your shipment, please contact us within 30 days of delivery.
We will review the order and, where appropriate, arrange for the correct item to be shipped or provide another appropriate resolution.
If we shipped the wrong product due to an error on our part, we will work with you to resolve the issue without charging you additional shipping costs.
4. Order Cancellation
We begin processing orders as quickly as possible. If you need to cancel or change an order, please contact us as soon as possible after placing your order.
We cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.
If an order can be successfully canceled before shipment, the applicable refund will generally be issued to the original payment method.
5. Refunds
If your refund request is approved, the refund will generally be issued to the original payment method used for the purchase.
Once we issue a refund, the time it takes for the funds to appear in your account may vary depending on your bank, credit-card issuer, or payment provider.
Puff Ghost is not responsible for delays caused by a customer's financial institution or payment provider.
6. Shipping Charges
Original shipping charges are generally non-refundable, except where required by applicable law or where the refund is being provided because of an error attributable to Puff Ghost, such as shipping an incorrect item.
If a replacement is approved because we sent an incorrect, damaged, or defective product, Puff Ghost will determine the appropriate shipping arrangement based on the circumstances.
7. Products Damaged During Shipping
We take care in preparing orders for shipment, but packages can occasionally be damaged during transit.
If your package arrives damaged, please photograph the package and the affected products and contact us within 30 days of delivery.
We will review the information you provide and work with you toward an appropriate resolution.
8. Refused or Undeliverable Packages
If a package is returned to us because the shipping address provided at checkout was incorrect or incomplete, the recipient was unavailable, or the package was otherwise refused or deemed undeliverable, additional shipping charges may apply if you request that the order be reshipped.
If you do not wish to have the order reshipped, any refund will be considered on a case-by-case basis and may be reduced by applicable shipping or handling costs.
9. Clearance and Sale Items
Unless otherwise stated at the time of purchase, sale, promotional, and clearance items are subject to the same return and refund rules described in this policy.
Certain products may be identified as final sale and may not be eligible for a refund except where required by applicable law.
10. Customer-Provided Information
Customers are responsible for reviewing their order information, including the shipping address, product selection, quantities, and other details, before completing checkout.
Puff Ghost is not responsible for losses or delivery issues resulting from inaccurate information provided by the customer.
11. How to Request a Refund or Resolution
To request a refund, replacement, or other resolution, please contact us with your order information and a description of the issue.
Puff Ghost
BOOMIN LLC
2810 N Church St, PMB 601726
Wilmington, DE 19802
United States
Phone: (302) 364-0016
Email: info@puffghost.com
Website: puffghost.com
Please include your order number in your email so that we can locate your purchase and assist you as quickly as possible.
12. Exceptions Required by Law
Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that you may have under applicable federal, state, or local law.
Where applicable law provides consumers with rights that differ from this policy, those legal rights will apply.
13. Changes to This Policy
Puff Ghost reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will become effective when the updated policy is posted on this page. We encourage customers to review this policy periodically for the most current information.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Puff Ghost
BOOMIN LLC
2810 N Church St, PMB 601726
Wilmington, DE 19802, United States
Phone: (302) 364-0016
Email: info@puffghost.com