Refund policy

At Puff Ghost, operated by BOOMIN LLC, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the terms, windows, and clear procedures for returning items, requesting exchanges, and receiving refunds for purchases made on puffghost.com.
1. Return Window & Eligibility
  • 30-Day Return Window: You have 30 calendar days from your delivery date to request a return or exchange.
  • Product Condition: Items must be returned in new, unused, and unopened condition inside their original manufacturer packaging.
  • Accepted Return Types: We accept returns for both defective/damaged items and non-defective products (such as customer remorse or changing your mind).
2. How to Initiate a Return or Exchange
To start a return, exchange, or replacement request, please contact our support team with your order number and a brief reason for the request:
  • Phone & Text Support: +1 (302) 364-0016
  • Email Support: info@puffghost.com
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
Once approved, our team will email you a downloadable, printable prepaid return shipping label alongside a Return Merchandise Authorization (RMA) number.
3. Return Method, Address & Fees
  • Return Method: All returns are accepted exclusively by mail.
  • Return Shipping Fees: $0.00. We provide your printable prepaid return label at no cost to you.
  • Restocking Fees: $0.00. We do not charge restocking fees or hidden handling penalties for any returns or exchanges.
  • Return Mailing Address:
    Puff Ghost / BOOMIN LLC
    Attn: Return Department
    5092 Guava Ave, # 125, La Mesa, CA 91942, United States
4. Refunds & Processing Times
  • Processing Window: Once your returned package is received, inspected, and approved at our facility, your refund will be processed within 10 business days.
  • Payment Method: Approved refunds are issued directly back to the original payment method used during checkout.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong items, please follow these steps:
  • Contact us within 30 days of delivery via phone, text (+1 (302) 364-0016), or email (info@puffghost.com).
  • Provide your order number along with clear photos of the affected product and the exterior shipping box.
  • Our team will promptly ship a replacement at no extra cost or issue a full refund to your original payment method.
6. Order Cancellations
If you need to cancel an order, contact us immediately via phone or text at +1 (302) 364-0016. Orders can be canceled for a full refund at any time before they ship. Once an item has been handed over to the carrier, it cannot be canceled and must follow our standard 30-day return process.
7. Customer Support & Business Information
For any questions regarding your order, returns, or refunds, please reach out to our team:
  • Store Name: Puff Ghost
  • Legal Entity Name: BOOMIN LLC
  • Employer Identification Number (EIN): 42-4029345
  • Website: puffghost.com
  • Phone / Text: +1 (302) 364-0016
  • Email: info@puffghost.com
  • Physical Address: 5092 Guava Ave # 125 La Mesa, CA 91942 United States
  • Response Time: We aim to reply to all inquiries within 24 hours.
  • Holiday Closures: Our offices and fulfillment departments are closed on all major US public holidays.